SHIPPING/ SERVICE

Q: When will my order ship?

A: Your items will leave our local shop in Hollidaysburg, PA within two business days.

Q: Whom can I call if I have a question about my order?

A: Call us at 1-814-111-1111. Our sales service associates will assist you.

Q: How do you ship your products?

A: Our products are shipped by ground UPS to destinations in the continental United States. We use Parcel Post for shipments to Alaska, Hawaii, Puerto Rico, APO/FPO and PO Boxes. 

Q: Can I send an order to a country other than the United States?

A: Currently, we only ship to the United States, PR, VI, APO and FPO. You can call us at 1-814-111-1111 to find out if we can accommodate your order.

Q: When will my credit card be charged?

A: Credit card accounts are billed at the time of shipment. For best service, please include a daytime telephone number in case there are questions pertaining to your order.

Q: Do you offer priority delivery?

A: Yes. You can choose Airborne Express Two-day or Next Business Day service for an additional charge. Orders placed before 10 a.m. EST Monday through Friday will ship the same day. Orders placed after 10 a.m. EST Monday through Sunday will ship on the next business day. 

Q: Why do I have to pay sales tax?

A: By law, we are required to collect sales tax when we ship to Pennsylvania addresses.

Q: Can I change my order after I submit it?

A: We process orders very quickly. If you need to make a change please call us at 814-111-1111 as soon as possible. Every effort will be made to accommodate your request.

Q: What if I want to return or exchange a product?

A: You can return it to us directly at our retail store, or ship it to us. Please enclose a copy of the invoice with instructions on how to handle the return. Let us know if you would like a replacement or credit.

Q; What if I receive a damaged item?

A: Please call us immediately at: 814-111-1111

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OUR PRIVACY POLICY

Q: Is my credit card transaction secure?

A: Your credit card transactions are secure. All on-line orders are encrypted and sent through a secure server at Hollidaysburg DOT Com, using SSL technology to prevent information from being intercepted.

Q: Do you disclose any personal information to a third party?

A: Confidential information such as your credit card number will be used only to fulfill your order. We will not disclose any of this personal information to any third party unless required by law to do so.

Q: Do you send information via e-mail?

A: We may send you information by e-mail, but only if you are a customer or specifically ask to be added to our e-mail mailing list. You can always request to be removed for our e-mail mailing list.

Q: Does your store use cookies?

A: We do use cookies to track visits and estimate audience size. The information collected by cookies helps us to better understand our market and provide the best service to our customers. 

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CONTACTING US

Q: How can we contact you with comments, questions, or concerns?

A: You can contact us at:

Your Store Demo

000 Allegheny Str

Hollidaysburg, PA   16648

 

Telephone:  (814) 111-1111

Fax: (814) 111-1111

E-mail:  Your-store-demo@hollidaysburg.net

 

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